Refund and Cancellation Policy

1. Policy Overview

This Refund and Cancellation Policy ("Policy") outlines the terms governing cancellations and refunds for services provided by TMZON. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

Important: TMZON provides facilitation and consultation services for trademark services and documentation work. Due to the nature of these services, refunds are limited once work has commenced.

2. Service Initiation & Commencement

Services are deemed to have commenced when any of the following occurs:

• Receipt of complete service request and required information
• Consultation, document review, or drafting begins
• Communication with authorities is initiated on your behalf
• Any preparatory or administrative work is undertaken

Once service commencement occurs, refund eligibility is restricted as detailed below.

3. Refund Eligibility

Refunds may be considered only in the following situations:

• Before Service Commencement: 100% refund if cancellation is requested before any work starts.
• Failure Attributable to TMZON: Full refund if we are unable to initiate services due to internal reasons.
• Duplicate or Excess Payment: Refund for verified duplicate transactions.
• Payment Gateway Error: Refund subject to confirmation from the payment provider.

4. Non-Refundable Cases

The following cases are strictly non-refundable:

• Once service commencement has occurred
• Rejection or adverse decision by government authorities
• Delays or failure caused by client non-cooperation
• Change of decision after work has started
• Incorrect or incomplete information provided by the client
• Completion of service, irrespective of outcome

5. Cancellation Process

Cancellation requests must:

• Be submitted via email to support@tmzon.com
• Include service reference details
• Clearly state the reason for cancellation

Requests are reviewed within 7–10 business days. Refunds, if approved, are processed as per this Policy.

6. Government & Third-Party Fees

• TMZON Fees: Governed strictly by this Policy.
• Government Fees: Non-refundable once paid to authorities.
• Third-Party Charges: Non-refundable once services are executed.
• Taxes: Non-refundable once remitted.

7. Refund Processing

• Processing time: 10–15 business days after approval
• Refunds issued to the original payment method
• Bank or transaction charges may be deducted
• Email confirmation will be provided

Actual credit timelines depend on your bank or payment provider.

8. Force Majeure

TMZON shall not be liable for delays caused by circumstances beyond reasonable control, including:

• Government system outages
• Regulatory changes
• Natural disasters or public emergencies
• Telecommunication or internet failures

No refund shall be issued solely due to such delays.

9. Dispute Resolution

For refund-related disputes:

• Contact support@tmzon.com
• Provide complete supporting documentation
• Resolution response within 7 business days
• Further remedies governed by Terms & Conditions

10. Policy Changes

TMZON reserves the right to modify this Policy at any time.

• Updates take effect upon posting
• No retroactive application
• Continued use implies acceptance

11. Contact

For questions regarding this Policy:

• Email: support@tmzon.com
• Phone: 022 6971 1836
• Address: Shoppe Link, Antop Hill Rd, Dosti Acres, Antop Hill, Mumbai, Maharashtra 400037